Courses
Overview
This course will provide you with everything you need to be an effective Fire Marshal in your workplace.
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This course is designed to give the learner a good understanding of personal finance and to help them to reach a realistic and effective balance between the money they have coming in, and money they have going out.
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Call or contact centres are an essential element of modern businesses of just about all types. This course is designed to give you a good understanding of typical contact centre operations and useful skills, such as customer service.
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Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care, how to provide excellent customer care, and how to communicate effectively with customers.
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This course is designed to provide practical guidance for people whose working life is being affected by a manageable mental health condition, such as depression, anxiety or stress.
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This course is designed to provide an introduction to Mental Wellbeing in the Workplace. As well as explaining what is meant by the terms "Mental Health" and "Wellbeing", the course aims to raise awareness of common mental health issues and provides suggestions of what to do if/when working life is affected by a manageable mental health condition, such as stress, anxiety, low mood and depression.
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This course is designed to help you understand the challenges of starting a new business and give you some guidance about how to turn your ideas into a simple plan. It is also about setting the aims of your business and realistic expectations for what is required to meet them.
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The aim of this course is to help those working at height to do so safely and responsibly, following nationally recognised safe practice guidelines
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The aim of this course is to help those working with abrasive wheels do so safely and responsibly following nationally recognised safe practice guidelines. This course is also suitable for those who are responsible – i.e. employers – for the maintenance of abrasive wheels and the grinders they are attached to, to ensure they take all necessary precautions to minimise the risk of accidents in their places of work.
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Our Essential IT Skills course provides a basic foundation in using a modern Windows computer. The course will introduce the learner to mouse and keyboard usage and slowly build their confidence in using the desktop. The course also offers a brief introduction into what applications are. Finally, the learner is introduced to web browsing, printing and different types of storage methods.
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Developed to meet HSE guidelines, the aim of this course is to help those individuals who have been assigned the role of a traffic marshal to understand and carry out their responsibilities in accordance with nationally-recognised safe practice. This course provides in-depth information, video examples of traffic signalling, and an online assessment to prove the learner is competent. An accredited certificate is issued by an Awarding Organisation to all those that pass the assessment.
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Social media skills are important both for our personal benefit and for use within a business. This course starts with an introduction to the world of social media to improve personal profiles and career development opportunities. There is specific attention towards using social media for job hunting as well as how to post on different platforms. The final half of the course covers business usage including a unit introducing social media advertising.
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Business Administration is an important role within many organisations. This online course will introduce the expectations of the job and then start to provide more detail about how to perform many of the typical tasks. The course will also help candidates develop many useful skills including: planning, prioritisation and customer service. Finally the course will provide some basic IT skills for communication and collaboration.
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The travel and tourism is a vital business in the UK, accounting for 10% of all jobs. Our online course explains the six components of the industry, introduces typical roles and responsibilities and provides an introduction to training in those all important customer skills. The course also explores sustainable tourism; something that is vital to the future of the industy.
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This course outlines the requirements to become a childminder - including registering and working within Ofsted's guidelines. There is also training on the important topics of the Early Years Foundation Stage and safeguarding. This course is a great first step for future qualifications and helps meet Ofsted's training requirements (Note: This course uses England's EYFS Framework).
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Nurseries offer a great first step into Early Years Childcare. This course outlines what is required in a nursery and provides useful training in the key Early Years Framework. There is also a section to familiarise you with Safeguarding, Welfare and inspections.
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Teaching Assistants have taken a growing role within the primary and secondary school classrooms. This course will explain the requirement to become a teaching assistant, the typical role and how it can be used as a first step in a career in education. The course also introduces useful topics such as safeguarding, health and safety and behaviour management.
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The Warehouse and Logistics course provides a good introduction to this industry and provides a foundation for a wide variety of roles across receiving goods, inspections, picking and packing. The course provides details about the terminology and processes typically employed in a warehouse.
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Get your office skills up to speed with our beginner's guide to Microsoft Word and Excel. Our online course provides an introduction to using the most common word processor and spreadsheet software programmes in use today.
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This course has been developed for people who are interested in getting to grips with the basics of accounting – that is keeping financial records, or “the books”, in order for a business or any organisation with financial activities. Getting comfortable with bookkeeping is a handy skill if you are running your own business or getting involved with helping manage the finances of a charity. Bookkeeping can be a fulltime job in its own right and is also a first step on the ladder to becoming an accountant. Accounting can seem quite intimidating at first. There appear to be lots of rules and unusual terms. Fortunately your first steps as a bookkeeper are usually limited to handling the record keeping that the more experienced, qualified accountants can use.
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Want to try volunteering but not sure if it is right for you? Maybe you are struggling to unearth the right opportunity or your last role didn't meet your expectations. Our course on volunteering guides the learner through all the steps of finding and landing the right volunteering role. We also provide some insight into how to succeed as a volunteer.
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Provision of an independent person to assist with the reading of a formal (qualification) exam.
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The Cleaning Operative course provides a good introduction to this role, with a look at the different routes into the industry and general cleaning principles you'll need to be equipped with to be a professional cleaning operative.
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The Employability course provides foundational knowledge of how to become employed and how an individual can become self-employed. From CV writing, to interview skills, you'll be equipped with the information and skills you need to attain your next job.
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The Fundamentals of Management and Leadership course provides foundational knowledge of management and leadership for anyone looking to progress into one of these types of roles. From key terms and management and leadership competencies and capabilities, to management and leadership best practices, you'll be armed with the information and skills you need to apply for your next management or leadership role.
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The Introducing Team Leader and Supervisory Skills course provides foundational knowledge of team leadership and supervisor best practices for anyone looking to progress into one of these types of roles. From key terms and setting objectives, to effective communication and resolving issues and disputes, you'll be armed with the information and skills you need to apply for your next leadership or supervisory role.
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The Intermediate Microsoft Excel course provides insight into some of the more advanced functions of Excel for anyone looking to develop their Excel skills further. From pivot tables and charts, to functions and formulas, you’ll be equipped with the knowledge and skills you need to work with Excel on a more advanced level both at home and at work.
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The Intermediate Microsoft Word course provides insight into some of the more advanced functions of Word for anyone looking to develop their Word skills further. From SmartArt and charts, to footnotes and sources, you’ll be equipped with the knowledge and skills you need to work with Word on a more advanced level both at home and at work.
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The Dealing with Anxiety course offers insight into anxiety and the different anxiety-related disorders, including signs and symptoms of these conditions. The course also provides strategies for how you can lessen the impact of anxiety on your daily life, meaning you'll be equipped with the knowledge you need to deal effectively with anxiety and its related disorders.
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The Equality and Diversity course offers insight into key principles of equality and diversity, including legislation and employers' and employees' responsibilities. From key terms and the different types of inappropriate behaviour, to the 9 protected characteristics, you'll be equipped with the information and knowledge you need to work effectively towards the goal of the ideal workplace.
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The Prevent Duty course offers insight into the Prevent Duty, including legislation and how you can follow Prevent guidance. From terrorist groups and radicalisation, to seeking advice and referring vulnerable individuals for support, you'll be equipped with the information and knowledge you need to perform your Prevent Duty effectively.
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The Introduction to Project Management course provides foundational knowledge of project manager responsibilities. From project management methodologies, to planning and executing a project, you’ll be equipped with the information and skills you need to lead a project to a successful conclusion.
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The Allergen Awareness course provides essential knowledge of food allergies and intolerances. From allergens and food legislation, to food safety management systems and types of cross contamination, you’ll be equipped with the information you need to be aware of allergens in your catering environment.
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Our Safe Internet Usage course provides vital information on the issues and risks children and young people face when using the internet. Topics covered include online pornography, misinformation and disinformation, internet fraud and phishing, setting parental controls, and online gaming.
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Our People Management Skills course offers essential information on the skills you need to manage and lead people successfully. Topics covered include micromanagement, the psychological contract, effective teamwork, leadership styles, and managing conflict.
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The Foundation in Sales and Marketing course offers key guidance on the worlds of sales and marketing for anyone looking to make their first moves into one of these types of roles. You’ll learn all about the function of sales and marketing within organisations, typical activities a marketing person might perform, sales prospects and leads, as well as some handy skills to help you be more effective in selling.
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The Introduction to Substance Misuse course offers essential guidance on key terms and legal implications of substance misuse. It explores topics such as: the four main types of drugs, the drug classification system, general and specific signs of substance misuse and addiction, and the types of treatment that are available.
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Expand your knowledge of Microsoft products with our introductory course to Microsoft PowerPoint. Learn how to get started when using one of the most common presentation software programmes used today.
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Delve into the world of wines with our online short course. Learn about the different styles of wine, the production process for different types of wine, how to recommend and pair wine with different foods, and how to serve wine in the correct glassware.
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Increase your awareness, knowledge and understanding of neurodiversity with our online module. Learn all about what neurodiversity is, common neurodevelopmental differences, such as autism and ADHD, and how to make small changes in the workplace to accommodate the needs of neurodiverse people, thereby improving the workplace for everyone.
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Get started with Microsoft Outlook through our e-learning course. Learn how to navigate the Outlook app, create folders, write, reply to, forward and delete emails, as well as how to set up an email signature. What’s more, we’ll show you how to mark emails as junk and not junk, arrange meetings, and set up automatic replies.
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This course explains how staff and managers of businesses in the hospitality sector can upsell and cross-sell effectively to improve service skills and boost profits. Whether your establishment is a bar, restaurant, hotel, or other service industry, we can provide you with a solid grounding to give you the confidence to maximise your service.
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This course explains the principles of fire safety, which are crucial to know in an emergency situation. Whether you work in an office, kitchen, warehouse, or on a manufacturing or construction site, we will provide you with essential information on fire safety.
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Start to build your knowledge of environmental sustainability as we explain key environmental pressures, the scale of environmental problems, and key issues in sustainability. In addition, you'll learn about the main environmental and economic risks and opportunities, which you can apply in your role, whatever that might be in any industry or sector.
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This course is designed to equip you with the knowledge on the responsibilities of a peer mentor, and how to design and execute a useful and efficient peer mentoring programme.
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Whether you’re looking to improve your business judgement or simply learn a new skill which can be applied in everyday life, our course will teach you how to create goals of negotiation and pinpoint your own negotiation style, as well as the different negotiation tools you can use.
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This course has been designed to explore a range of areas, including the law that covers the private security industry, the typical roles you find in the industry, and the common skills that are required to work in the security industry.
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This course provides learners with a clear understanding of depression, including its definition, types, causes and symptoms. It explores the impact on individuals and their loved ones while covering coping strategies and available treatment options. This course aims to equip learners with the knowledge to recognise depression and understand how to seek support.
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This course has been designed to introduce learners to the role of a security guard, including typical duties, key responsibilities, and the importance of communication, observation, and professionalism. It explores how guards protect people, property, and assets while working within clear boundaries and upholding the law.
