Retail skills and values
Develop key communication skills required for those working in retail.
This course gives the learner a good understanding of the need for excellent customer service and communication skills within the Retail sector. It goes on to give useful tips to improve and develop these skills.
Chapter 1: First impressions and face-to-face communication
This chapter starts by outlining the scope and structure of the course and then jumps straight into the learning element of the course with Section One, "First Impressions" and Section Two, "Face-to Face Communication".
Chapter 2: Telephone skills
The chapter begins with Section Three of the course, "Telephone Communication". Here, we explore the importance of good telephone technique and how to develop your telephone skills. Next we move onto Section Four, "Email Communication", and do a similar thing with this alternative communication medium.
Chapter 3: Listening skills
This final chapter begins with Section Five of the course, "Improving Listening Skills". This section explores how careful listening plays an important role in understanding customer needs and delivering excellent customer service. It is followed, not surprisingly, by Section Six. This section discusses the principles that form the foundation of the retail sector.
Accredited by Highfield Awarding Body