Hospitality Customer Service Skills
Learn hospitality skills and improve customer service through our online course.
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Highfield Awarding Body
Mobile device friendly content
Duration: 1 hr
This course aims to explain the basics in good hospitality skills and at the same time show how it can be equally useful for workers in other areas of hospitality such as bars, cafes and coffee shops. We will provide the information needed to help you give the best customer service. All course videos come with English subtitles.
Candidates will undertake an online multiple-choice assessment and will receive a certificate if successful (any certificates from an official awarding body are sent to you via email).
This chapter gives a complete overview of the course.
The Importance of Good Customer Service
To get the course underway, this first unit is all about good service and how important it is to your customer.
How to Provide Good Customer Service
This unit focuses on how to give good customer service, from greeting and seating customers, to taking their orders.
Serving Food & Customer Complaints
Now we will turn our attention to how to serve food and round off the meal by clearing the table and presenting the bill. In addition, we outline how to deal with customer complaints.
Types of Drinks
Moving on from food, this unit examines what you need to know about different types of drinks, from wine and beer, to tea, coffee and soft drinks.
Types of Food
In the penultimate unit of the course, we explore what you need to know about different types of food, from meat and fish, to poultry and vegetables. We also examine special diets that some customers have.
Upselling & Licensing Laws
The final unit of the course looks at upselling before examining the Licensing Act 2003 and your responsibilities under this law. Following on from this, we also look at age verification laws.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.
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