Handling and Resolving Conflict
E-learning module dealing with and overcoming problems, abusive behaviour, and complaints.
Handling and Resolving Conflict
£29.75
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Highfield Awarding Body
Mobile device friendly content
Subtitles: English
Duration: 30 mins
Retakes: Unlimited
Overview
In this course the learner is introduced to what we mean by the term “conflict”; how to deal with problems positively; how to deal with abusive and violent behaviour; methods for resolving conflict: and how to handle complaints.
Candidates will undertake an online multiple-choice assessment and will receive a certificate if successful (any certificates from an official awarding body are sent to you via email).
Course Syllabus
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Conflict & how to deal with it
It’s necessary to recognise and accept that there will always be occasions when people will have differences of opinions in terms of values, perceptions, expectations and needs, and this goes for healthcare service users and health professionals as it does for all walks of life. This course provides guidance to effectively deal with such occasions.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.
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