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This course gives the learner a good understanding of the need for excellent customer service and communication skills within the Retail sector. It goes on to give useful tips to improve and develop these skills.

This course aims to explain the basics in good hospitality skills and at the same time show how it can be equally useful for workers in other areas of hospitality such as bars, cafes and coffee shops. We will provide the information needed to help you give the best customer service.

Call or contact centres are an essential element of modern businesses of just about all types. This course is designed to give you a good understanding of typical contact centre operations and useful skills, such as customer service.

Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care, how to provide excellent customer care, and how to communicate effectively with customers.

This course is designed to help you understand the challenges of starting a new business and give you some guidance about how to turn your ideas into a simple plan. It is also about setting the aims of your business and realistic expectations for what is required to meet them.

Our Essential IT Skills course provides a basic foundation in using a modern Windows computer. The course will introduce the learner to mouse and keyboard usage and slowly build their confidence in using the desktop. The course also offers a brief introduction into what applications are. Finally, the learner is introduced to web browsing, printing and different types of storage methods.

Social media skills are important both for our personal benefit and for use within a business. This course starts with an introduction to the world of social media to improve personal profiles and career development opportunities. There is specific attention towards using social media for job hunting as well as how to post on different platforms. The final half of the course covers business usage including a unit introducing social media advertising.

Business Administration is an important role within many organisations. This online course will introduce the expectations of the job and then start to provide more detail about how to perform many of the typical tasks. The course will also help candidates develop many useful skills including: planning, prioritisation and customer service. Finally the course will provide some basic IT skills for communication and collaboration.

This free course provides some practical advice how to make a success of your first few days and months in a new job. Creating the right impression straight away is very important and will set you off in the best way possible. NOTE: THIS COURSE IS NOT ACCREDITED AND WILL NOT BE ACCEPTED FOR LEARNING OUTCOMES

Get your office skills up to speed with our beginner's guide to Microsoft Word and Excel. Our online course provides an introduction to using the most common word processor and spreadsheet software programmes in use today.

This course has been developed for people who are interested in getting to grips with the basics of accounting – that is keeping financial records, or “the books”, in order for a business or any organisation with financial activities. Getting comfortable with bookkeeping is a handy skill if you are running your own business or getting involved with helping manage the finances of a charity. Bookkeeping can be a fulltime job in its own right and is also a first step on the ladder to becoming an accountant. Accounting can seem quite intimidating at first. There appear to be lots of rules and unusual terms. Fortunately your first steps as a bookkeeper are usually limited to handling the record keeping that the more experienced, qualified accountants can use.

Across all businesses, many senior job roles now require an understanding of cash flow management. Despite this, it is not uncommon for individuals in these roles to have had no official financial training or accounting experience before taking on these responsibilities. Whether your staff are already in a role that requires knowledge of cash flow management, or are looking to progress into a role of this nature, this course will provide them with an introduction to managing cash flow and the essential knowledge that is required. The course will equip your staff with an understanding of the importance of cash, how to prepare a cash budget, how to control cash flows and evaluate performance, and how to improve cash flow using debtor management.