Contact Centre Operations | The Digital College

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Call/Contact Centre - An Introduction

Vocational Skills

Gain an understanding of typical call / contact centre operations with our short online course. You'll learn about the role of an agent and those all-important customer service skills.

Call/Contact Centre - An Introduction

Call/Contact Centre - An Introduction

£29.75

+VAT

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Call/Contact Centre - An Introduction

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Highfield Awarding Body

Mobile device friendly content

Duration: 1 hr 30 mins

Retakes: unlimited


Overview

Call or contact centres are an essential element of modern businesses of just about all types. This course is designed to give you a good understanding of typical contact centre operations and useful skills, such as customer service.


Candidates will undertake an online multiple-choice assessment and will receive a certificate if successful (any certificates from an official awarding body are sent to you via email)

Course Syllabus

  • Introduction

    Course introduction


  • Working in a Contact Centre

    This section describes the purpose and function of a contact centre and the role of a contact centre agent.


  • Health, Safety and Welfare in a Contact Centre Environment

    This section is all about keeping you, and the people around you, safe and healthy while you are at work.


  • Customer Service

    Customer service is one of the most important aspects of any business, but for a contact centre, it is crucial – from first contact onwards.


  • Contributing to Sales (Outbound and Inbound)

    This section concentrates on the sales aspect on contact centre operations.


Obtaining your certificate

You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.

Call/Contact Centre - An Introduction

Gain an understanding of typical call / contact centre operations with our short online course. You'll learn about the role of an agent and those all-important customer service skills.

£29.75

+VAT

Buy now
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