Hospitality Customer Service Skills (Swedish)

Introduktion

This chapter gives a complete overview of the course.

Vikten av god service

To get the course underway, this first unit is all about good service and how important it is to your customer.

Ge bra service

This unit focuses on how to give good customer service, from greeting and seating customers, to taking their orders.

Servering av mat

Now we will turn our attention to how to serve food and round off the meal by clearing the table and presenting the bill. In addition, we outline how to deal with customer complaints.

Olika typer av och kunskap om drycker

Moving on from food, this unit examines what you need to know about different types of drinks, from wine and beer, to tea, coffee and soft drinks.

Förstå mat

In the penultimate unit of the course, we explore what you need to know about different types of food, from meat and fish, to poultry and vegetables. We also examine special diets that some customers have.

Merförsäljning och lagar

The final unit of the course looks at upselling before examining the law that governs the sale of alcohol, as well as your responsibilities under this law. Following on from this, we also look at age verification laws.