Communication Skills at Work
E-learning module spanning listening, writing clearly, asking questions and handling difficult conversations for early-career staff.
Communication Skills at Work
£31.25
+ VAT
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Subtitles: English
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Highfield Awarding Body
Mobile device friendly content
Duration: 1hr 30
Retakes: Unlimited
Overview
This course gives a practical understanding of how to communicate clearly and confidently at work. It covers topics including how messages get misunderstood and why; the role of tone and body language alongside your words; listening properly and why most people are worse at it than they think; asking better questions to get the information you need; writing clearly in emails and messages; adjusting your style for different people and situations; and having the difficult conversations most people would rather avoid.
Candidates will undertake an online multiple-choice assessment and will receive a certificate if successful (any certificates from an official awarding body are sent to you via email).
Course Syllabus
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Introduction
This introductory unit gives a complete overview of the course.
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How Communication works
A look at the basics of how messages travel between people and why they often arrive differently from how they were sent.
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Words, Tone and Body Language
An introduction to the three channels of communication and why your words are often the least important part of what you send
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Listening Properly
A practical look at listening as a real skill and why most people are not as good at it as they think.
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Asking Good Questions
Why asking questions is a strength at work, and how to ask them in a way that gets useful answers.
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Writing Clearly at Work
How to write messages that people understand first time, without unnecessary length or complicated words.
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Emails and Messages
Practical guidance on getting everyday written communication right, from subject lines to sign-offs
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Adapting to Different People
How to adjust your communication style depending on who you are talking to and what they need.
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Speaking Up and Difficult Conversations
How to raise problems, disagree, and handle the conversations most people would rather avoid.
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Communication Skills at Work
E-learning module spanning listening, writing clearly, asking questions and handling difficult conversations for early-career staff.
£31.25
+ VAT
