Courses
Overview
This course gives the learner a good understanding of the need for excellent customer service and communication skills within the Retail sector. It goes on to give useful tips to improve and develop these skills.
Overview
This course is designed to provide you with a general understanding of the concept of safeguarding of vulnerable adults and children and young people.
Overview
This Safeguarding of Vulnerable Adults (SOVA) course is designed to help those who work with vulnerable adults increase their knowledge on such an important subject. Safeguarding adults is everyone’s responsibility and having a thorough understanding of the process is invaluable to you, your business and the vulnerable adults you know. This safeguarding adults training aims to help you identify the signs of potential abuse and understand what to do with your concerns.
Overview
Our safeguarding children course is essential for anybody who works with the young. This safeguarding children course course will help you understand your role and responsibilities, and support you in feeling confident in carrying out appropriate actions should you have any concerns.
Overview
This course is designed to give the learner a good understanding of personal finance and to help them to reach a realistic and effective balance between the money they have coming in, and money they have going out.
Overview
Call or contact centres are an essential element of modern businesses of just about all types. This course is designed to give you a good understanding of typical contact centre operations and useful skills, such as customer service.
Overview
Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care, how to provide excellent customer care, and how to communicate effectively with customers.
Overview
The travel and tourism is a vital business in the UK, accounting for 10% of all jobs. Our online course explains the six components of the industry, introduces typical roles and responsibilities and provides an introduction to training in those all important customer skills. The course also explores sustainable tourism; something that is vital to the future of the industy.
Overview
This course outlines the requirements to become a childminder - including registering and working within Ofsted's guidelines. There is also training on the important topics of the Early Years Foundation Stage and safeguarding. This course is a great first step for future qualifications and helps meet Ofsted's training requirements (Note: This course uses England's EYFS Framework).
Overview
Nurseries offer a great first step into Early Years Childcare. This course outlines what is required in a nursery and provides useful training in the key Early Years Framework. There is also a section to familiarise you with Safeguarding, Welfare and inspections.
Overview
Teaching Assistants have taken a growing role within the primary and secondary school classrooms. This course will explain the requirement to become a teaching assistant, the typical role and how it can be used as a first step in a career in education. The course also introduces useful topics such as safeguarding, health and safety and behaviour management.
Overview
The Warehouse and Logistics course provides a good introduction to this industry and provides a foundation for a wide variety of roles across receiving goods, inspections, picking and packing. The course provides details about the terminology and processes typically employed in a warehouse.
Overview
Want to try volunteering but not sure if it is right for you? Maybe you are struggling to unearth the right opportunity or your last role didn't meet your expectations. Our course on volunteering guides the learner through all the steps of finding and landing the right volunteering role. We also provide some insight into how to succeed as a volunteer.
