Customer Service and Care - An Introduction
Enhance your customer service skills with our internet course. It covers how to provide excellent customer service and how to communicate effectively with customers.
PayPal Buyer protection
Highfield Awarding Body
Mobile device friendly content
Duration: 1 hr
Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care, how to provide excellent customer care, and how to communicate effectively with customers. All videos come with English subtitles.
Candidates will undertake an online multiple-choice assessment and will receive a certificate if successful (any certificates from an official awarding body are sent to you via email).
This short introduction to the course sets out what will be covered in the course, how the course is structured and details the course objectives.
The Importance of Excellent Customer Care
There may not be a more important personal or professional skill to have, than the ability to provide excellent customer care. This section sets out why excellent customer care is essential in any business and suggests the negative implications of poor customer care.
Providing Excellent Customer Care
This section gets straight into the business of how to deliver excellent customer care. It also reinforces the pitfalls associated with poor customer care.
Dealing with Diverse Customers and Handling Complaints
This section explores the diversity of the customer group, based on the premise that customers all have one thing in common – they are all different! It then goes on to outline methodologies for handling customer complaints and bringing them to a mutually agreeable conclusion.
In this section, we delve a little deeper into the smaller things you can do to help develop a positive rapport with your customers through the way that you communicate with them.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.
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